Terms of Service

1. Acceptance of Terms

By using switchä, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Service Description

switchä is an electricity bill comparison service that:

Analyzes your electricity bill to extract usage information
Compares available electricity plans in Queensland
Provides personalized recommendations
Offers switching assistance (for paid plans)

3. User Responsibilities

You agree to:

Provide accurate and complete information
Upload only your own electricity bills
Use the service only for lawful purposes
Not attempt to reverse engineer or interfere with the service

4. Service Limitations

switchä provides estimates and recommendations based on:

Information extracted from your bill
Publicly available plan information
Estimated usage patterns

Actual savings may vary. We recommend verifying all information directly with electricity retailers before making switching decisions.

5. Payment Terms

If you purchase a switching pack:

Payment is processed securely through Stripe
All sales are final - no refunds unless required by law
You will receive your switching pack via email

6. Intellectual Property

All content, features, and functionality of switchä are owned by us and protected by copyright, trademark, and other intellectual property laws.

7. Disclaimer of Warranties

switchä is provided “as is” without warranties of any kind. We do not guarantee the accuracy, completeness, or usefulness of any information provided.

8. Limitation of Liability

To the maximum extent permitted by law, switchä shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these terms, contact us at legal@switcha.com

Last updated: January 2025