1. Information We Collect
When you use switchä, we collect the following information:
- Email address (to send your results)
- Postcode (to find relevant electricity plans)
- Your electricity bill PDF (for analysis)
- Current provider information (optional, to improve accuracy)
2. How We Use Your Information
We use your information to:
- Analyze your electricity bill and extract usage data
- Compare available plans in your area
- Send you personalized recommendations
- Provide customer support
3. Data Storage and Security
Your data is stored securely:
- Bills are stored in encrypted AWS S3 buckets
- Data is encrypted in transit and at rest
- Bills are automatically deleted after 90 days
- We use industry-standard security practices
4. Data Sharing
We do not sell your personal information. We may share data with:
- AI service providers (OpenRouter/Mistral) for bill parsing
- Payment processors (Stripe) for transaction processing
- Cloud infrastructure providers (AWS) for hosting
All third parties are required to maintain appropriate security measures.
5. Your Rights
You have the right to:
- Access your personal data
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data
6. Contact Us
If you have questions about this privacy policy, please contact us at privacy@switcha.com
Last updated: January 2025